AURÉA — Shipping Policy

At AURÉA, we carefully pack and dispatch every order through trusted third-party courier and logistics partners. While we always aim to get your order delivered as quickly as possible, the final delivery timeline is managed by the courier partner and may vary depending on the destination and other circumstances.

📦 Order Processing

• Orders are processed and packed after successful order confirmation.

• Once your order has been dispatched, you will receive the available shipping/tracking details.

• Processing time may vary depending on order volume, product availability and other operational factors.

• Orders placed on weekends or public holidays may be processed on the next working day.

🚚 Delivery

AURÉA uses third-party shipping and courier partners for order delivery.

Because the final delivery is handled by the courier partner, AURÉA cannot guarantee an exact delivery date or time.

Estimated delivery timelines shown at checkout or communicated by AURÉA are only estimates and not guaranteed delivery commitments.

Delivery may be delayed due to factors including:

• Courier or logistics delays

• Weather conditions

• Natural events

• Festivals and public holidays

• High shipping volumes

• Transportation or operational disruptions

• Incorrect or incomplete delivery addresses

• Customer being unavailable at the delivery address

• Remote or difficult-to-reach locations

• Other circumstances beyond AURÉA's control

📍 Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number and other required contact details.

AURÉA will not be responsible for delays or failed delivery caused by an incorrect or incomplete address or incorrect contact information provided by the customer.

If a package is returned to AURÉA because of an incorrect address, failed delivery attempts or the recipient being unavailable, additional shipping charges may apply for re-dispatch.

🔎 Order Tracking

Once your order has been shipped, you may be provided with a tracking number or tracking link where available.

Please note that tracking information is provided by the third-party courier and may take some time to update after dispatch.

If tracking information shows that your package is delayed, customers may contact AURÉA and we will assist in communicating with the courier partner where possible.

📦 Delayed or Lost Shipments

Since delivery is handled by a third-party courier partner, AURÉA cannot directly control the movement or delivery schedule of a shipment.

If your order appears significantly delayed or is reported as lost in transit, AURÉA will coordinate with the courier partner to investigate the shipment and determine the appropriate resolution.

⚠️ Important

AURÉA does not guarantee delivery by a specific date or time unless explicitly confirmed in writing by AURÉA.

Any delivery date or timeline displayed during checkout, provided through tracking, or communicated by the courier should be treated as an estimated timeframe only.

By placing an order with AURÉA, you acknowledge that the final delivery of your order is carried out by a third-party logistics provider and that delivery timelines may be affected by circumstances outside AURÉA's control.

We appreciate your patience and understanding while our delivery partners work to get your AURÉA order safely to you. ✨